Inspirational Presentations for Resort Employees
Since 1985 Murray Banks has been challenging, motivating and inspiring resort and hospitality employees to do more than just their jobs.... To do more than just say "have a nice day." He trains them to be great people, because we know that people with positive, enthusiastic personas can make the critical difference for guest satisfaction!
Murray’s presentations transform safety and skill training into enjoyable team building sessions that create a culture of enthusiastic, even exuberant service for your guests! Murray's unique strength is blending resort stories and anecdotes with his great visuals and humor, specific to your resort... never a “canned speech.”
You spend enormous time, energy & resources on your property. Murray’s programs focus on your staff... to be at their best every day!
Murray will share his experiences at resorts from Austria, Switzerland and Norway to Alaska, Oregon and Hawaii, to Colorado, Utah and Vermont!
RESORTS WHERE MURRAY’S PRESENTATIONS ARE WORKING...
- KAPALUA RESORT, MAUI
- KILLINGTON SKI LTD, VERMONT
- SUN RIVER RESORT, OREGON
- CRESTED BUTTE MT RESORT, COLORADO
- OKEMO MT RESORT, VERMONT
- SILVER STAR RESORT, BRITISH COLUMBIA
- INN AT THE SEVENTH MT RESORT, OREGON
- TOPNOTCH RESORT AND SPA, VERMONT
- SMUGGLERS NOTCH RESORT, VERMONT
- WATERVILLE VALLEY RESORT, NEW HAMPSHIRE
- PICO SKI RESORT, VERMONT
- MT SNOW RESORT, VERMONT
WE WANT YOU BACK! CREATING A CULTURE OF EXUBERANT
GUEST SERVICE
A presentation for your front line guest service team
Nothing can impact a guest like a staff with a can-do, enthusiastic mindset! But it's a lot more than just saying, "Have a nice day!" It is a focused effort by each person for the full length of his or her shift.
Technical training in guest service is valuable.... but the ultimate criteria in service to your guests are the attitude of the person providing the service! While your staff is on site all day, every day, your guests are only here for a short time and they expect the best! Murray will train your staff to stay focused and positive even while doing tedious tasks or under pressure at peak times!
Through his incredible visuals, great resort stories and infectious humor, Murray will drive home the point that attitude, self-motivation, body language, eye contact, name recognition, positive attitude, taking care of details, a sense of humor, problem solving, and outlook on life are critical to exuberant quest service!
Then he will teach your staff how to avoid "Psychosclerosis," when to go
to the "B.A.R.," why they should be "Lava Lamp" employees, and the
necessity of using the "Richter Scale Of Stress" in challenging situations.
These are specific guest service skills for handling challenges, dealing
positively with difficult people, keeping energy high and using teamwork
to provide topnotch service!
“Your job is to train your employees to work safely and effectively.
Murray’s job is to teach them to be great people!”
PERFORMANCE UNDER PRESSURE: LEADING WITH PASSION & STYLE
A presentation for your management team
The challenges of leadership in today's competitive and ever changing resort environment are much like "being pecked to death by ducks!" Gone are the days when a manager supervised a small department. Now, each of us works with a diverse employee group and is responsible for their safety, motivation and quality of service.
It is not always how much you know about the resort industry... it is how you relate to people that can be the difference. The employees out front make the critical difference with the guests, but it is the style of your managers and supervisors that motivates and inspires the guest service team!
Murray will show us how constant pressure subtly changes our leadership style and the devastating effect that can have on employee morale and commitment. He will emphasize the critical relationship between enthusiasm, humor, warmth and charisma and the leadership persona that employees respond to!
It is a training seminar that will enhance your managers' ability to do
multiple tasks, work well under pressure, and keep the "people focus"
that motivates their staff!
“The resorts that prosper and grow will do so on the quality of their staff!”
What resorts are saying about Murray’s programs
| “We were absolutely thrilled with your skills and concepts! Your
presentation was uplifting, morale boosting, humorous and inspiring! The
staying power of your presentation has been most welcome and has our
staff managing themselves!” - Carol Garrison, The Inn of the Seventh Mountain, Oregon |
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| "Murray, your presentation to our managers was a great success! Your
skills for leading through our growth and change was right on and I
continue to receive positive feedback from our team!” - Crystal Stokarski, Okemo Mt Resort, Vermont |
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| “Thank you for your three dynamic presentations to our staff. Your
seven tips for superior guest service were just what we needed before
the busy holiday season hit us. Our employees enjoyed your humor and
appreciated the important message you delivered!” - Joanie Krehbiel, Sunriver Resort, Oregon |
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| “Thanks for a terrific job! You took a tough audience and fired them up!” - Peter Delaney, Smugglers’ Notch Resort, Vermont |
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| “You have given us the tools to become better leaders... you gave us the
window to see our jobs as a four season playground and changed the way
we see our problems as challenges. Your upbeat spirit and visuals made
for powerful lessons.”
- Chelan Cotter, Silver Star Mountain Resort, British Columbia |
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| “Thank you again for your presentation and its positive effect on our
employees. You got our Christmas week started off with a bang!”
- Dyke Shaw, Pico Mountain Resort, Vermont |
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| “We got great feedback on your presentations. What people enjoyed
most was your ability to be very candid in how you utilized examples and
portraits to substantiate your points." - Mary Anderson, Killington Mountain Resort, Vermont |
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